Privacy Policy
Last updated: January 2025
1. Introduction
Let's Bingo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software and website.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, company/venue name
- Payment Information: Processed securely by Stripe; we don't store full card details
- Support Communications: Messages you send to our support team
2.2 Information Collected Automatically
- License Validation: Machine identifier (hashed), app version, license status
- Website Analytics: Pages visited, time on site, referral source
- Technical Data: Browser type, operating system, IP address
2.3 Information We DON'T Collect
- Bingo game content or numbers called
- Player/attendee information from your events
- Prize or payment information from your bingo games
- Audio or visual recordings from the application
3. How We Use Your Information
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Provide the Service | Account info, license data | Contract performance |
| Process payments | Payment info via Stripe | Contract performance |
| Customer support | Account info, communications | Legitimate interest |
| Product updates | Email address | Legitimate interest |
| Improve the Service | Analytics, usage patterns | Legitimate interest |
| Marketing (opt-in) | Email address | Consent |
4. Data Sharing
We do not sell your personal information. We may share data with:
- Payment Processors: Stripe, for secure payment processing
- Analytics Providers: Google Analytics (anonymized)
- Email Services: For transactional and marketing emails
- Legal Requirements: When required by law or to protect our rights
5. Data Security
We implement appropriate security measures including:
- HTTPS encryption for all web traffic
- Encrypted storage of sensitive data
- Regular security audits
- Access controls and authentication
- Secure payment processing via PCI-compliant Stripe
6. Data Retention
- Account Data: Retained while your account is active, plus 2 years
- Payment Records: Retained for 7 years (legal requirement)
- Support Communications: Retained for 3 years
- Analytics Data: Aggregated and anonymized after 26 months
7. Your Rights (GDPR)
If you are in the EU/UK, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interest
- Withdraw Consent: Where processing is based on consent
To exercise these rights, contact us at privacy@letsbingo.com
8. Cookies
8.1 Essential Cookies
Required for the website to function (authentication, preferences). Cannot be disabled.
8.2 Analytics Cookies
Help us understand how visitors use our site. You can opt out via your browser settings or our cookie banner.
8.3 Marketing Cookies
Used for targeted advertising. Disabled by default; requires your consent.
9. Children's Privacy
Our Service is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
10. International Transfers
Your data may be transferred to and processed in countries outside the UK/EU. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where required.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. The "Last updated" date at the top indicates when changes were made.
12. Contact Us
For privacy-related questions or to exercise your rights:
- Email: privacy@letsbingo.com
- General Support: support@letsbingo.com