Refund Policy
Clear, fair refund rules. No surprises.
Clear, fair refund rules. No surprises.
30-day money-back guarantee. If you are a first-time subscriber and ask within 30 days of your first payment, monthly or annual, you get that payment back in full.
After 30 days, the standard cancellation rule applies - cancel any time, you keep access until the end of your current billing period, and we don't charge you again.
Mid-period cancellations are not pro-rated as cash refunds, since you used part of the period. Use the billing portal to cancel.
The Home Pass is a one-off £6.99 purchase giving 24 hours of access to every game we make, for home use, and its price includes VAT. The Event Pass is a one-off £19.99 + VAT (£23.99 inc VAT) purchase giving 48 hours of the same line-up, with commercial use permitted.
Used or unused, both passes are generally non-refundable because of their short, low-cost nature.
Exception - technical failure: If the platform genuinely doesn't work for you within the first 4 hours of activation (and our team can't resolve it), email info@letsgogames.co.uk with details and we will refund in full. Send us the time of purchase, what you tried, and what went wrong.
Annual plans (when launched) carry a 30-day money-back guarantee from first payment. After 30 days, cancellations apply at the end of the annual period.
Failed event due to a verified outage on our side - if Let's Go Games was down during your scheduled event, email us within 7 days with the date, time, and what happened. We'll credit your next month or refund a pro-rated amount.
Duplicate charges - we refund any duplicate payments automatically once spotted. If you see one before us, email and we'll refund within one business day.
Fraudulent or unauthorised charges - contact your bank first to dispute, then email us so we can void the licence and assist with the chargeback.
Email info@letsgogames.co.uk with:
1. The email address you used to subscribe
2. The product (Classic, Professional, Home Pass, Event Pass, etc.)
3. The reason (technical issue, no longer needed, duplicate charge, etc.)
We respond by the next UK business day. Refunds, when granted, return to the original payment method within 5-10 working days (depending on your bank).